website care packages
Partnering with us is a great idea! Let us help keep our site on track….the fast track!
When your website is important to your business, then you need to keep it performing at its best – not only after it’s had a re-design.
The trouble is, many business owners and teams don’t have the skill (or time) to optimize a website, which can lead to your website going from being a powerful marketing tool to a useless expense.
That’s why we created our website support & maintenance plans.
Created specifically for websites using WordPress, our plans give you peace of mind that every month we will be ready and on hand to keep your website performing its best, fix any issues and provide support to you and your team.
what you get with our plans
Peace of Mind
That your website is secure, up to date and free from conflicts.
Additional Services
Your care plan gives you access to our add-on services including SEO, web design, Facebook Ads, Google Ads, E-mail marketing and more.
Expert Web Team
We have a full team to support you and your needs in web design, web development and digital marketing.
Exclusive Access
We only work with clients on one of our care plans. When you sign up, you’re part of our inner circle (and we’ll look after you).
Dedicated Support
Send your requests to our dedicated support team for quick turnaround times – usually in 1-2 business days.
No Lock-In Contracts
Unlike other web agencies, our care plans don’t have any lock-in contracts or exit fees, so you’re free to cancel (we’d prefer you to stay because you love our work!)
Our Care Packages
Maintain
- Premium Website Hosting
- Regular Software Updates
- 24/7 Uptime Monitoring
- Video Training Library
- Monthly Performance Report
- Daily Cloud Backups
- Weekly Security Scanning
- 30 Mins of Support Time
Optimize
Most Popular- Premium Website Hosting
- Regular Software Updates
- 24/7 Uptime Monitoring
- Video Training Library
- Monthly Performance Report
- Hourly Cloud Backups
- Daily Security Scanning
- 120 Mins of Support Time
- Track 20 Google Keywords
- Speed Optimisation
- Fix Broken Links
- High Performance Websites
- Priority Support <24hrs
Accelerate
- Premium Website Hosting
- Regular Software Updates
- 24/7 Uptime Monitoring
- Video Training Library
- Monthly Performance Report
- Hourly Cloud Backups
- Daily Security Scanning
- 240 Mins of Support Time
- Track 20 Google Keywords
- Speed Optimisation
- Fix Broken Links
- High Performance Websites
- Priority Support <24hrs
- Phone Support
- Monthly Strategy Call
All of our plans have no lock-in contracts. You can cancel any time.
Plus Over $1,000 Premium Plugins
All plans include premium licenses to popular WordPress plugins to enhance the performance and functionality of your website, including Divi Theme, Bloom Email Optin, Yoast SEO, Gravity Forms, WooCommerce Premium Plugins, Learn Dash (for digital subscriptions), and so many more!
Frequently Asked Questions
How do "Support Requests" work?
To send a request, simply email to our helpdesk with clear instructions on what you needchanged or added on your website and we’ll get it done for you within 1-2 business days.
Support requests do include edits to content on any page, including adding testimonials, making style adjustments, uploading blog content, or adding new pages with content you provide.
Support requests do not include advanced or custom features like creating a membership portal, designing a sales page, creation of content, or graphic design requests.
What if I need something that isn't included in the plan?
You can start that process by letting us know the details of what you need via the support page and we’ll get back to you. If required, we’ll set up a call to chat about your needs.
If you need additional services on a routine basis (for example, scheduling and sending out emails to your list) we can also chat about a custom add-on to your plan that will fit that need.
What if I need more support time/hours?
With your approval, we’ll work past the time and bill for time exceeded at our current support rate of $100/hour.
Why do I need an ongoing plan when my web host handles WordPress Updates?
WordPress plugins are created by multiple authors, and are consistently updated to newer versions to comply with the latest version of WordPress, or to address security issues and bugs. It is not guaranteed that the mandated updates to WordPress will not break the website, nor that plugins will continue to function if not updated.
For this reason, having a trained web specialist on hand to monitor the website is necessary to update plugins, rollback plugins, replace plugins or even adjust the theme to continue optimal performance.
Can I cancel at any time?
How do I contact you if I have questions or need support?
Website Tune Up
One Time Fee: $450
Do you have a website that wasn’t built by our team? Would you like our help to get it running smoothly? We’d love to help take care of it for you!
Our Website Tune-Up includes:
- Complete security scan to keep your visitors safe (+ malware removal if your site has been hacked)
- Full website backup to save a copy of your valuable website data
- Speed optimization to improve website load time for your visitors and improve conversion rates
- Website software upgrades for better security and latest WordPress features
- Broken link fixing for better SEO
- Detailed website review and recommendations report
Also included is 2 hours of dedicated support, for design, development or digital marketing to help fix any issues and implement key recommendations.
CONTACT US today for more information on this!